Refund policy

RETURN POLICY

At ABBI, we are committed to providing high-quality skincare and cosmetic products to all our customers. While we hope you are always satisfied with your purchase, we understand that there may be situations where you need to return a product. Please review the policy below for information on returns and exchanges.

General Conditions for Returns

  • Once a product has been opened, used, or tested, it is considered a final sale and not eligible for a refund.

  • Custom-made or personalized products are final sale and cannot be returned or refunded.

  • Products included in enrollment packs are also considered final sale and are not eligible for return or refund.

Eligible Returns

Returns may only be accepted if the product is:

  • In its original, unopened packaging

  • In resalable condition

  • Accompanied by all original components (box, sharpener, cap, paper insert, and any gift or sample received with the purchase)

Return Process

  • Returns must be requested within 14 days (2 weeks) from the purchase date.

  • For online purchases, the 14-day window starts from the date of delivery and receipt.

  • The original purchase receipt must be presented with the returned products.

  • Shipping and handling costs related to the return are your responsibility, unless the product received is damaged or defective.

Allergy Reactions

In the rare case of a skin reaction or allergy, please:

  • Contact us by email at customer-success@abbi.care, explaining your situation in detail.

  • At ABBI, your skin’s health is a priority. We will open a case, investigate the issue with you, and if our team determines the product caused the reaction, a refund will be issued.

  • As a precaution, we recommend applying a small amount of product to the inside of your elbow, waiting 30 minutes, and observing for any reaction before full use.

Damaged Products Policy

If you receive a broken or damaged product, please contact our customer service within 7 days of receipt.

  • Damaged items reported within this timeframe will be replaced at no extra cost.

  • No replacements will be made after 7 days.

This return policy does not affect your legal right of withdrawal within 14 days.

To make a return, you can contact us at customer-success@abbi.care.
Please note that returns must be sent to the following address:
📍 1900 N Bayshore Drive suite 1A – 107, Miami, FL 33132, USA.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without prior return request will not be accepted.

You can always contact us at customer-success@abbi.care for any return-related question.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, plants), custom products (e.g. special orders, personalized items), and personal care goods (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please contact us if you have questions or concerns about a specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note that it may take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at customer-success@abbi.care.