Política de envío
Shipping Policy
ABBI – www.global.abbi.care
Last updated: 20/03/2025
Company Information
The website www.global.abbi.care is operated by ABBI Americas LLC,
with headquarters located at: 1900 N Bayshore Drive suite 1A – 107, Miami, FL 33132,
USA
Shipping Areas
We currently ship our products to the following regions:
- France (mainland)
- Europe
- United States & Canada
- Rest of the World
Estimated Delivery Times
Shipping times below are estimated in business days (Monday to Friday, excluding public holidays), starting from the date of shipment:
| Shipping Region | Estimated Delivery Time |
|---|---|
| France | 4 to 6 business days |
| Europe | 8 to 12 business days |
| USA & Canada | 10 to 15 business days |
| Rest of the World | 10 to 15 business days |
🕒 Please note: delivery times are indicative. Delays may occur during peak periods (e.g. holidays, sales) or due to exceptional circumstances (e.g. strikes, global health crises, customs delays).
Shipping Fees
Shipping costs are calculated at checkout based on your delivery address and the total weight of your order.
From time to time, we may offer free shipping promotions or discounted rates depending on cart value or region.
Carriers & Order Tracking
We work with reliable carriers depending on your region (e.g., La Poste, Colissimo, DHL, UPS, etc.).
Once your order is shipped, you will receive an email with a tracking number so you can monitor the status of your delivery in real-time.
Delayed Deliveries
If your delivery is taking longer than expected, please contact our customer support team:
📧 customer-success@abbi.care
We will investigate the delay and provide you with an update as quickly as possible.
Incorrect or Incomplete Address
Please double-check your delivery address before placing your order.
If a package is returned to us due to an incorrect or incomplete address, reshipping costs will be at your expense.
Lost or Damaged Packages
If your package is lost by the carrier or arrives damaged, please contact us immediately and provide photos (if applicable).
We will initiate an investigation and offer a replacement or refund, depending on the situation.
Partial Deliveries
In some cases, your order may arrive in multiple shipments due to logistics or inventory locations.
You will not be charged any additional shipping fees if this occurs.
Contact
For any questions regarding your delivery, feel free to reach out to us:
📍 ABBI Americas LLC, 1900 N Bayshore Drive suite 1A – 107, Miami, FL
33132, USA
📧 customer-success@abbi.care
🌐 global.abbi.care